RETURNS & EXCHANGES
Our Interior Sign Division mainly operate as an e-commerce company so almost 100% of our orders are placed on our website. The few orders that are placed in our showroom and over the phone or in person are treated as online orders as well.
About Returns:
Please remember that once your order leaves our facility for shipping, we cannot control how UPS handles the packages. Although we trust UPS to deliver almost all of our orders because they have been very reliable since we opened our doors, they make mistakes too! Here is a full breakdown of UPS's terms. Please track your orders closely and do let us know if any exceptions come up during transit and we will try our best to make logical accommodations to ensure your success.
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Please take photos of any damages, defects, or flaws you are unhappy with. This allows us measure the scope of what would need to be fixed or corrected before we ask for any items to be returned. Please email photos to eric@boldsignsmiami.com.
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Please let us know if there is something wrong with your order within 5 days of receiving your order. This is five calendar days after the delivery date on your order's tracking information. Even though inspecting your order on the day that it arrives is the best practice, we understand that life happens. If you find that there is something wrong with your order after 5 days from the delivery date, please let us know anyway and we will try our best to make swift and fair accommodations to help you succeed. We require all returning items arrive back to us at:
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8338 Nw 56Th Street, Doral, Florida 33166 within 14 days from the delivery date.
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If your returned items warrant any refunds, as long as your order is no older than 30 days and we received all items to be returned within 14 days of the delivery date (if applicable), we can issue funds back to the order's original form of payment. After 30 days (from the date the order was placed,) we are limited to issuing refunds as store credits.
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If your order is missing any items, we can send them using the original shipping service that your order came with. For example, if your order was shipped via free UPS Ground, we will ship any missing items via UPS Ground as well. We understand that some orders might require faster shipping service for any missing parts to arrive on time. For these orders, we can cover up to 50% of expediting shipping costs for any missing items, at our discretion, on a case-by-case basis. We can also issue a partial refund for the retail value of any missing items instead of shipping them out to complete the order. This also applies to damaged items for repair and replacement items.
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If we determine that UPS or whichever carrier was used to deliver your packages is at fault for any errors or issues with your order, we will file a claim with the carrier and you will hold the item(s) until the carrier is finished with its investigation.
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Any items being returned to us must be shipped at the buyer's expense (this is you, the customer). We cannot refund or reimburse for any return shipping expenses to cover any returned items for refund and/or repairs. It is in the customer's best interest to insure these packages for his/her protection. That being said, if you have to return an item so that we can fix a works manship error or issue that was made on our end, we can cover the return shipping, at our discretion, on a case-by-case basis.
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There are absolutely no refunds in the form of cash, credit card, check, or ACH that can be processed after 14 days of receiving returned items or 30 days after the order is placed, whichever date is earlier.
About Warranties:
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The warranty begins on the day the products are delivered and continues for a single 6 month period. After the 6 month period, items are no longer under warranty.
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If items are defective, damaged, or are missing upon arrival, please refer to About Returns... above.
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Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
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After the item is shipped back, we will correct the issue and ship out the repaired product within several business days. DO NOT TAMPER WITH THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
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The warranty does not cover customer negligence, misuse, improper installation or accident, normal wear and tear or after the product has been altered by someone other than Bold Designs The warranty covers worksmanship only.
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All shipping expenses are the buyer's responsibility, no exceptions for warranty repairs, as covered in About Returns... above.
Canceling Orders...
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Should you need to cancel your order, a written request via email only admin@boldsignsmiami.com must be made within 48 hours or 2 calendar days from invoice time and date (this is the date that the order was placed). Any cancellation requests past this 48-hour period will be charged a 10% cancellation fee and will be deducted against the cost of all goods and services (excluding shipping fees and taxes paid).
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The cancellation fee covers our credit card processing costs as well as any time and labor associated with preparing the order, including but not limited to: sourcing materials and other substrates, hardware, and packaging materials, processing the order, processing artwork files for production, etc.